Plain-language summary: game98 collects the personal information needed to run your account, process payments, and keep the platform secure. We do not sell your data. We share it only with the payment processors and service partners who help us operate the platform. You can ask us to correct or delete your data at any time by emailing support@game98.click.
1. Introduction
This Privacy Policy describes how game98 — the online gaming platform available at game98.click — collects, processes, stores, and protects the personal information of players registered in Pakistan. It applies to all interactions with the game98 platform, including registration, deposits, gameplay, withdrawals, customer support communications, and any promotional activities you participate in.
game98 is committed to handling your personal data with care and transparency. We collect only the information we genuinely need to provide our services and to meet legal obligations. We do not build personal profiles for advertising purposes, we do not sell your data to third parties, and we do not contact you through channels you have not consented to.
By creating an account with game98 and using the platform, you acknowledge that you have read this Privacy Policy and understand how your personal information will be handled. If you disagree with any part of this policy, you should not use the game98 platform.
2. Data We Collect
game98 collects personal data through three main channels: information you provide directly, information generated automatically through your use of the platform, and information received from payment processors and identity verification services.
Information You Provide Directly
- Registration data: Your full name, date of birth, Pakistani mobile number, and email address when you create an account.
- Identity verification documents: A copy of your CNIC, utility bill, or bank statement when identity verification is requested — typically for accounts depositing above compliance thresholds.
- Payment information: Your Easypaisa or JazzCash mobile wallet number, NayaPay or SadaPay account details, bank account number for IBFT transfers, or the last four digits and name on Visa/Mastercard cards. Full card numbers are handled directly by our payment processor and are never stored on game98 servers.
- Support communications: Any messages, emails, or live chat transcripts exchanged with the game98 support team.
- Responsible gaming requests: Deposit limit preferences, cooling-off requests, and self-exclusion requests, which are stored as account settings and part of our responsible gaming records.
Data Collected Automatically
- Device and technical data: Your IP address, device type (mobile or desktop), operating system, browser type and version, and screen resolution.
- Session data: Pages visited, time spent on each section of the platform, games played, duration of play sessions, and bet history.
- Transaction logs: A complete record of all deposits, withdrawals, bonus credits, and in-game transactions on your account.
- Cookie data: Session identifiers, preference settings, and analytics data generated through cookies and similar technologies. See Section 8 for full cookie details.
Data From Third Parties
- Payment providers: Transaction confirmation data including reference numbers, timestamps, and status updates from Easypaisa, JazzCash, and other payment partners.
- Identity verification services: Verification status (pass/fail) from CNIC or document checks. game98 does not receive or store the raw document images processed by third-party verification tools.
- Fraud prevention services: Risk scores or flags from fraud monitoring systems that help game98 identify suspicious account activity.
| Data Category | Examples | Legal Basis |
|---|---|---|
| Identity | Name, date of birth, CNIC | Contract performance, legal obligation |
| Contact | Phone number, email address | Contract performance |
| Financial | Wallet numbers, transaction history | Contract performance, legal obligation |
| Technical | IP address, device type, session data | Legitimate interest (security, fraud prevention) |
| Gaming Activity | Bets, wins, game history | Contract performance, responsible gaming |
| Communications | Support chats, emails | Legitimate interest (service quality) |
| Marketing | Promotion preferences, opt-in status | Consent |
3. How We Use Your Data
game98 uses the personal data it collects for the following purposes. We will not use your data for any purpose not listed here without first informing you and, where required, obtaining your consent.
- Account management: To create and maintain your game98 account, verify your identity, process login requests, and manage your profile settings.
- Payment processing: To process deposits and withdrawals, reconcile transactions, and resolve payment disputes.
- Game delivery: To deliver game sessions, record bet and win outcomes, apply bonus credits, and maintain your transaction and game history.
- Customer support: To respond to your queries, investigate complaints, and resolve disputes. Support communications are retained for quality assurance and training.
- Security and fraud prevention: To detect and prevent fraudulent accounts, bonus abuse, money laundering, and other prohibited activities described in the game98 Terms and Conditions.
- Responsible gaming: To monitor gaming patterns that may indicate problematic behaviour, to enforce deposit limits and self-exclusion settings, and to respond to responsible gaming support requests.
- Legal and regulatory compliance: To meet Know Your Customer requirements, maintain financial records as required by applicable law, and respond to lawful requests from regulatory or law enforcement authorities.
- Platform improvement: To analyse aggregate, anonymised usage data that helps us understand how the platform is used and where it can be improved. This analysis does not profile individual users.
- Marketing communications: To send promotional emails and in-app notifications about game98 bonuses and new features — only to players who have opted in to receive them. See Section 9 for how to manage these preferences.
4. Who We Share Your Data With
game98 does not sell your personal data to any third party under any circumstances. We share data only with organisations that are directly involved in operating the game98 platform, and only to the extent necessary for them to provide their service.
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank partners for IBFT, and Visa/Mastercard processing networks. These parties receive only the transaction data needed to complete the payment — they do not receive your full game account profile.
- Game software providers: The companies whose game engines power the titles available on game98. These providers receive a session identifier and stake data necessary to run the game — they do not receive your full personal profile.
- Identity verification services: Third-party Know Your Customer processors used during account verification. These services receive document data only when verification is triggered and process it under their own strict privacy standards.
- Fraud and security services: Providers of fraud monitoring and risk scoring tools. These services receive technical data such as IP addresses and device fingerprints and return a risk assessment. They do not receive personal details like your name or CNIC.
- IT infrastructure providers: Hosting and cloud infrastructure companies whose servers the game98 platform runs on. These providers operate under contractual obligations not to access or use customer data for their own purposes.
- Legal and regulatory authorities: game98 will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by Pakistani law, a court order, or a valid regulatory request. We will notify you of such disclosure where legally permitted to do so.
All third-party service providers used by game98 are bound by data processing agreements that restrict them to using your data solely for the service they provide to game98. They may not use your data for their own marketing, profiling, or any other independent purpose.
5. Data Retention
game98 retains your personal data for as long as your account is active, plus the additional periods required by law or legitimate operational needs. The following retention periods apply:
- Account and identity data: Retained for the duration of your account plus 7 years after closure, as required for anti-money laundering compliance.
- Transaction and financial records: Retained for 7 years from the date of each transaction in line with financial record-keeping requirements.
- Gaming activity logs: Retained for 5 years from the date of each session. These logs are the primary evidence used to investigate game outcome disputes.
- Support communications: Retained for 3 years from the date of each interaction for quality assurance and dispute resolution purposes.
- Marketing consent records: Retained for as long as you are subscribed plus 3 years after opt-out, to demonstrate compliance with marketing consent rules.
- Cookie and analytics data: Session cookies expire when you close your browser. Persistent analytics cookies are retained for up to 12 months.
When data is no longer required, game98 permanently deletes it from active systems and ensures it is removed from backup systems within 90 days.
6. Security Measures
game98 applies technical and organisational security measures appropriate to the nature of the personal data we process. These include:
- TLS encryption on all data transmitted between your device and game98 servers.
- Encryption of sensitive data fields — including payment account numbers and identity document references — when stored in the database.
- Role-based access controls: game98 staff can only access the data necessary for their specific job function. Support agents, for example, can see transaction summaries but not full payment account numbers.
- Two-factor authentication available and encouraged for all player accounts. Mandatory for game98 staff with access to player data systems.
- Regular security audits and penetration testing of the platform infrastructure.
- 24/7 monitoring of the platform for unusual activity patterns that may indicate a data security incident.
In the unlikely event of a data breach that affects your personal information, game98 will notify you via the email address on your account within 72 hours of becoming aware of the breach, along with information about what data was affected and what steps we are taking to address the situation.
7. Your Rights Over Your Data
As a game98 player, you have the following rights over your personal data. You can exercise any of these rights by contacting support@game98.click. game98 will respond within 30 days of receiving a valid request.
To exercise any of the above rights, email support@game98.click with the subject line "Data Rights Request" and a description of your request. You may be asked to verify your identity before the request is processed. There is no charge for submitting a data rights request.
8. Cookies and Similar Technologies
game98 uses cookies — small text files stored on your device — and similar technologies to make the platform work, improve your experience, and understand how the platform is used. Below is a breakdown of the cookie categories in use.
You can also manage cookies through your browser settings. Most browsers allow you to block or delete cookies — note that disabling essential cookies will prevent you from logging into your game98 account. For instructions on managing cookies in your specific browser, consult your browser's help documentation.
9. Marketing Communications
game98 sends promotional emails and in-app notifications to players who have explicitly opted in to receive them. These communications cover current bonus offers, new game announcements, seasonal promotions such as PSL offers, and platform updates. game98 does not use cold calling, WhatsApp marketing, or SMS marketing without explicit prior consent.
You can opt out of marketing communications at any time in two ways: by clicking the "Unsubscribe" link at the bottom of any marketing email, or by updating your notification preferences in your account settings under "Communication Preferences." Opting out takes effect within 48 hours. Transactional communications — such as deposit confirmations, withdrawal receipts, and security alerts — are not affected by your marketing opt-out preference and will continue to be sent.
10. Minors
game98 is strictly an 18-and-over platform. We do not knowingly collect personal data from anyone under the age of 18. The date of birth collected at registration is used to verify that applicants meet the age requirement. If game98 discovers that an account holder is under 18, the account will be closed immediately, all personal data associated with the account will be deleted, and any deposited funds will be returned.
If you believe a minor has registered an account on game98, please contact support@game98.click immediately. We will investigate and act within 24 hours of the report.
Parents and guardians are encouraged to use parental controls on shared devices to prevent minors from accessing gaming platforms. game98's age verification process is designed to prevent underage accounts but cannot substitute for active parental supervision of device use.
11. Third-Party Links
The game98 platform may occasionally contain references or links to third-party services — for example, links to payment provider apps such as Easypaisa or JazzCash. Once you leave the game98 platform by following such a link, this Privacy Policy no longer applies. The privacy practices of third-party sites are their own responsibility. game98 recommends reviewing the privacy policy of any third-party site you visit through a link from game98.
12. Changes to This Privacy Policy
game98 may update this Privacy Policy from time to time. When we do, the "Last Updated" date at the top of this page will be revised and the new version will take effect from that date. For material changes — such as new categories of data collection, new third-party sharing arrangements, or changes to your rights — game98 will notify you via your registered email address at least 14 days before the change takes effect.
Minor updates, such as clarifications of existing practices or corrections of typographical errors, take effect immediately on publication. Continued use of the game98 platform after any update constitutes acceptance of the revised policy. Previous versions of this policy are available on request from support@game98.click.
13. Contact Us
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to the game98 team:
- Email: support@game98.click — use subject line "Privacy Enquiry" for faster routing to the right team.
- Live Chat: Available 24/7 from your game98 account dashboard. Average response time under 5 minutes.
- FAQ: Visit the FAQ page for quick answers to common account and data questions.
Privacy-related requests are treated as a priority and handled by a dedicated member of the team. game98 aims to acknowledge all privacy requests within 24 hours and resolve them within 30 days.
This Privacy Policy was last reviewed in January 2025. It governs all personal data processed by game98 in relation to Pakistani players. By using game98 you confirm you have read and understood this policy. Questions? Email support@game98.click.